Effective Date: February 10, 2026

Business Name: 2835152 Ontario Inc. (Railway City Pools & Spas)
Website(s): https://railwaycitypoolsandspas.com (railwaycitypoolsandspas.ca redirects to .com)
Contact Email: [email protected]

Overview

2835152 Ontario Inc., operating as Railway City Pools & Spas, is committed to protecting your privacy. This privacy policy explains how we collect, use, and secure your information when you visit our website, contact us for pool/spa services, or engage with our business within a 60km radius of St. Thomas, Ontario (Port Stanley to central London). We comply with Canadian privacy laws including PIPEDA and CASL.

Intellectual Property Rights

All intellectual property (trademarks "Railway City Pools & Spas", copyrights, photos of installations) on our website are the sole property of 2835152 Ontario Inc. Unauthorized use or redistribution is prohibited.

You may not:

- Reproduce our service photos or content commercially

- Copy pool designs or installation guides

- Use our branding without written permission

Acceptable Use

By contacting us or visiting our site, you agree to:

- Use our contact forms for legitimate service inquiries only

- Not use automated tools to scrape our site

- Respect our service area boundaries (60km from St. Thomas)

What Information We Collect

Personal Information

We collect data when you:

- Submit contact/service forms

- Request quotes for pool/spa installation

- Schedule service appointments

This may include:

- Name, phone, email

- Property address (for service eligibility)

- Pool/spa specifications

- Service history

- Automatically Collected Data

- Browser/device information

- IP address (to verify service area)

- Pages visited (contact, gallery, services)

- Referral source

How We Collect It

- Forms: Contact and quote requests

- Phone/Email: Direct inquiries

- Cookies: Basic site analytics

- Service Records: Installation/maintenance history

Use of Information

We use your information to:

- Provide quotes and schedule installations

- Verify you're within our 60km service radius

- Follow up on service requests

- Send seasonal maintenance reminders (with consent)

- Process warranty claims

CASL Compliance and Consent

Railway City Pools & Spas complies with Canadian Anti-Spam Legislation.

Consent: We only contact you if:

- You submitted a form or called us

- You're an existing customer

- You requested service information

SMS Consent Protection

SMS opt-in consent and phone numbers collected through our forms or direct interactions are the exclusive property of 2835152 Ontario Inc. This data will not be shared, sold, or transferred to any third parties, including marketing contractors, automation providers, or affiliates. Your consent remains with Railway City Pools & Spas only.

Data Security and Handling

Railway City Pools & Spas implements industry-standard security measures to protect personal information including SMS consent records, phone numbers, and service inquiries. All data is encrypted in transit and at rest using SSL/TLS protocols and secure cloud hosting. Access is restricted to authorized personnel only via multi-factor authentication.

We retain customer data only as long as necessary for service delivery and legal compliance (typically 2 years post-service). Data breaches, if detected, will be reported to affected customers and the Privacy Commissioner of Canada within required timelines.

Opt-Out: Reply STOP to any SMS, or email [email protected] to unsubscribe.

Cookies and Analytics

We use basic cookies for:

- Remembering form inputs

- Basic traffic analytics

- Service area verification

- You can disable cookies in your browser settings.

Service Area & Geolocation

We verify if your property falls within our 60km service radius of St. Thomas, ON:

- South: Port Stanley

- North: Central London, ON

- IP geolocation helps pre-qualify inquiries

Testimonials

Customer testimonials and pool photos are voluntary and authentic. We may edit for clarity but won't alter meaning. You can request removal anytime.

Third-Party Links

Our site may link to suppliers (pump manufacturers, liner companies). We are not responsible for their privacy practices.

Your Rights Under PIPEDA

You can:

- Request access to your data (service records, inquiries)

- Request corrections or deletion

- Withdraw consent for marketing

- File complaints with our Privacy Officer - Contact: [email protected]

Policy Changes

We may update this policy. Changes appear here with a new Effective Date. Continued use constitutes acceptance.

Contact Us

2835152 Ontario Inc.
Railway City Pools & Spas
43993 Talbot Line
St. Thomas, ON N5P 3S7
226-956-0604
[email protected]
https://railwaycitypoolsandspas.com

By using our website or services, you agree to this Privacy Policy.