Effective Date: February 10, 2026

Business Name: 2835152 Ontario Inc. (Railway City Pools & Spas)
Website(s): https://railwaycitypoolsandspas.com (railwaycitypoolsandspas.ca redirects to .com)
Contact Email: [email protected]

Overview

Welcome to Railway City Pools & Spas ("we," "us," or "our"). These Terms and Conditions govern your use of our website, services, and any interactions related to pool and spa installation, maintenance, or sales within our 60km service radius of St. Thomas, Ontario. By accessing our site, requesting quotes, or engaging our services, you agree to these terms in full. If you do not agree, please discontinue use immediately.

1. What We Offer

Railway City Pools & Spas, operated by 2835152 Ontario Inc., provides pool and spa sales, installation, and maintenance services within a 60km radius of St. Thomas, ON (Port Stanley south to central London north). Services include above-ground pools, inground pools, hot tubs, liners, pumps, and seasonal maintenance.

We reserve the right to:

Decline service outside our 60km radius

Update pricing, availability, or service offerings

Require site visits for quotes/installation feasibility

2. User Access and Eligibility

To request services or use our website, you must:

Be the property owner or have landlord approval

Provide accurate property address and contact information

Be located within our service area (verified via address/IP)

Be at least 18 years of age or older (or have parental/guardian consent for SMS communications)

You are responsible for site conditions (electrical, access, grading) prior to installation.

3. Intellectual Property & Copyright

All content including pool photos, installation guides, service descriptions, and branding is property of 2835152 Ontario Inc. Unauthorized use of our images, designs, or service descriptions for competitive purposes is prohibited.

4. Acceptable Use

Customers agree not to:

Request service outside our 60km service radius

Use our site for automated scraping or data collection

Misrepresent property details to obtain service

5. Service Area Limitations

Service Radius: 60km from St. Thomas, ON
South: Port Stanley
North: Central London, ON
Travel fees apply beyond base radius
Quotes valid for 30 days

6. SMS Messaging Use Cases

Railway City Pools & Spas uses SMS for mixed use case communications strictly limited to the following approved categories:

a) Transactional Messages

Form submission confirmations

AI pool design delivery notifications

Appointment confirmations and reminders

b) Customer Care & Service Messages

Service updates and status notifications

Follow-up on submitted quote requests

Maintenance reminders for existing customers (opt-in only)

c) Two-Way Customer Service

Direct responses to inbound customer SMS inquiries

Clarifications on service requests or quotes

All SMS recipients must explicitly opt-in via double-checkbox consent on our website form at https://pools.railwaycitypoolsandspas.ca/pool-design. See our Privacy Policy for complete details.

7. SMS Consent Ownership & Data Protection

Phone numbers provided for service quotes, appointments, or maintenance reminders become the property of 2835152 Ontario Inc. SMS consent data will not be shared, sold, or transferred to any third-party contractors, automation platforms, or external parties. All messaging appears as "Railway City Pools & Spas" and compliance responsibility remains solely with our company.

8. Opt-Out Instructions

Every single SMS message contains the following language:
"Reply STOP to opt out at any time. Reply HELP for assistance."

Opt-out requests are processed immediately (within 5 minutes) and permanently honored. No further messages of any type (transactional, service, or promotional) will be sent after STOP is received. Opt-out status cannot be reversed without explicit re-consent.

9. Customer Support Contact Information

Railway City Pools & Spas
Physical Address: 43993 Talbot Line, St. Thomas, ON N5P 3S7, Canada
Primary Phone: 226-956-0604
Email: [email protected]
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Emergency After-Hours: 226-956-0604 (voicemail with 24-hour callback)

10. Message Frequency & Data Rates Disclosure

Message Frequency: 1-4 messages per service conversation (varies by use case)
Data & Carrier Rates: Standard message and data rates may apply as determined by your mobile carrier
No automated replies or excessive messaging beyond legitimate service communications

11. Carrier Liability Disclaimer

Railway City Pools & Spas is not responsible or liable for:

Delayed, failed, or undelivered SMS due to carrier network issues

Messages blocked by recipient device settings (Do Not Disturb, spam filters, blocked numbers)

Network congestion, outages, or international roaming problems

Any third-party carrier filtering or delivery failures

Message delivery success depends entirely on the recipient's mobile service provider and device configuration.

12. Age Restriction (18+ Compliance)

All services, website forms, and SMS communications are STRICTLY for individuals 18 years of age or older.

By submitting a phone number through our website form, providing contact information, or requesting services, you explicitly confirm and represent that:

You are at least 18 years old, OR

You are acting with parental/guardian consent if under 18

Railway City Pools & Spas reserves the right to immediately terminate service and delete all data from any account found providing phone numbers belonging to minors without proper authorization.

13. Warranty and Liability Limitations

Installation Warranty: 1 year on labor, excludes customer site prep errors
Product Warranty: Through manufacturer only
Exclusions: Acts of God, neglect, electrical issues, animal damage

We are not liable for:

Property damage from pre-existing conditions

Delays due to weather, supply chain, or site access

Personal injury from improper pool use

14. Cancellation Policy

Deposit: Non-refundable after materials ordered

24-hour notice required for rescheduling

No-shows: Full service fee charged

15. Third-Party Services and Links

Links to suppliers (pump manufacturers, liner companies) are for convenience only. We are not responsible for their products, warranties, or delivery.

16. Termination

We reserve the right to refuse service for:

Properties outside service area

Unsafe site conditions

Payment issues or bad checks

Violations of these Terms

17. Updates to These Terms

Terms may be updated. Continued use of services or site implies acceptance. Check this page periodically.

18. Governing Law

These terms governed by Ontario and Canadian law. Disputes resolved in Elgin County courts.

Contact Information

2835152 Ontario Inc.
Railway City Pools & Spas
43993 Talbot Line
St. Thomas, ON N5P 3S7
226-956-0604
[email protected]
https://railwaycitypoolsandspas.com